Close contact form

Contact us

Our details are below, or you can use the contact form opposite.

Compendium Living (Head Office)
2 Estuary Boulevard
Estuary Commerce Park
Liverpool
L24 8RF

Email sales@compendiumliving.co.uk

Tel 0345 1559019

Calls may be recorded for training and quality purposes.

Thankyou

Your enquiry has been sent and a member of the sales team will get back to you as soon as possible.

Use this contact form for general enquiries.
We will reply within two working days from when we receive your message.

Privacy Policy

Compendium Living is committed to protecting your privacy

Information is gathered about visitors to our website and marketing suites in order to fulfill requests for certain services, to provide update services, track usage and develop services. This privacy policy outlines how such information is gathered and how it is used.

This policy may vary from time to time so please check it regularly. Any significant changes to this policy will be indicated on this website. This policy was last reviewed in April 2008.

The information we collect

You are not required to provide information on the public areas of our website or in our marketing suites in order to access our services. However, you may choose to provide us with certain information about yourself, such as your contact details, so that we can respond to your requests for information.

How we use your information

Our marketing suites and several areas of the Compendium Living website offer visitors the chance to submit personal details to receive access to specific information and services. In such instances, we will only use the information you provide for the purposes indicated at the point of capture. These include, for example:

  • To respond to requests for brochures
  • To answer enquiries
  • To follow up a visit to a marketing suite
  • To progress the purchase of a Compendium Living new home
  • To refer you, with your express permission, to our Independent Financial Advisors
  • To progress a job or training application
  • To keep you informed of Compendium Living news and services
  • To create a user account for access to specific services relating to any of the above on the Compendium Living website.

Where contact information is provided, we may use this information to telephone, email or write to you about developments or other services which we think may be of interest to you.

The information you provide may also be shared between regions within Compendium Living and their selected business partners to enable us to respond to your enquiries and requests more effectively and efficiently, and to carry out customer satisfaction surveys. We will not, in any instance, sell your information.

If the information you provide is to be used for any other purposes this will be stated, along with the opportunity to opt out in line with current data protection legislation (see below).

Correcting and updating personal information

Compendium Living offers visitors the opportunity to correct or update personal information collected via this website. Details of how to do this are provided at the point of registration for each service.

Visitors providing information via a marketing suite should contact the relevant regional office in the first instance (see Contact us for further information).

Data protection, information sharing and disclosure

Compendium Living will ensure that all personal data is held securely, and processed, including sharing and disclosure, in accordance with the Data Protection Act 1998.

Following your request for information, Compendium Living or its servant and agents, may hold information about you which it may use for marketing and research purposes (unless you choose to opt out as indicated at the time of providing your details).

From time to time such information may be passed to other companies within the Morgan Sindall Group, its agents and carefully selected third parties.

If you do not wish to receive such information please write to:

The Company Secretary
Compendium Living
Kent House
14-17 Market Place
London
W1W 8AJ

You have the right to request details of any information Compendium Living may hold about you (for which we may make a reasonable charge) and to have any inaccuracies corrected. Requests for such information or notification of inaccuracies should be made in writing, enclosing proof of identity, and should again be addressed to the company secretary at the above address.

Telephone Calls

Telephone calls to our marketing suites may be recorded for quality and training purposes only.

Log files and usage tracking

The Compendium Living website uses IP addresses (the internet address of your computer) and browser type/version information to analyse trends and usage, administer the site and gather broad geographic information for aggregate use. None of the data collected is linked to personally-identifiable information.

While we may share summaries of our log file data with key partners involved in the development and maintenance of our website, we will not share any data that could identify an individual person.

Use of cookies on the Compendium Living website

A cookie is a small text file containing a unique identifier that is placed on your computer’s hard drive when you visit a website. They do not damage your system or files in any way.

Session cookies are not used on the Compendium Living website. However, for those users registering with the site (for example in the New homes for sale section of the website) a tracking cookie is used to store login information to automatically allow users to login on subsequent visits to the site. These cookies do not collect any personally-identifiable information.

Cookies and Google Analytics

The Compendium Living website uses Google Analytics to gather non-personal information on our visitors in order to determine how many visits our website is receiving at any given time. This is done through the use of ‘cookies’ and code which is embedded on our web pages. If you wish to reject the cookies on our website, you will need to turn off cookies in your browser.

Google’s explanation of the Analytics service is as follows:

Google Analytics is a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

Technical Cookie Information

If you would like to know exactly what cookies are being used by Google Analytics and how they operate, or if you would like to find out more about the EU Cookie Law, you can do so via the links below.

Further information on cookies should be available in the help pages of your browser, and most browsers will recognise when a cookie is offered and allow users to control how and when they are accepted. However, you should be aware that if you choose to decline cookies, you may not be able to fully experience all of the features of the registration-based areas of the Compendium Living website, and other websites that you choose to visit.

Links to third-party websites

Compendium Living is not responsible for the content, reliability, privacy and data protection practices of third-party sites linked to from within this website. As such, we recommend that you review the privacy and data protection policies of any third-party websites before making further use of their services.